*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

:root {
  --p: #ee2b6c;
  --p-dim: rgba(238,43,108,.12);
  --p-glow: rgba(238,43,108,.28);
  --bg: #f7f5f5;
  --dark: #0e0e0e;
  --muted: #7a7a8a;
  --border: rgba(0,0,0,.07);
  --font: 'Poppins', sans-serif;
}

html { scroll-behavior: smooth; }
body {
  font-family: var(--font);
  background: var(--bg);
  color: var(--dark);
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
}

/* ── HEADER ── */
header {
  position: sticky; top: 0; z-index: 200;
  background: rgba(247,245,245,.88);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid var(--border);
}
.nav {
  display: flex; align-items: center; justify-content: space-between;
  height: 64px; padding: 0 20px;
  max-width: 1160px; margin: 0 auto;
}
@media(min-width:768px){ .nav { height: 72px; padding: 0 40px; } }

.logo { display:flex; align-items:center; gap:6px; text-decoration:none; }
.logo-icon { font-size:30px; color:var(--p); }
.logo-text { font-size:22px; font-weight:900; color:var(--dark); letter-spacing:-1px; }

.nav-links { display:none; gap:32px; align-items:center; }
@media(min-width:768px){ .nav-links { display:flex; } }
.nav-links a { font-size:13px; font-weight:600; color:var(--dark); text-decoration:none; transition:color .2s; }
.nav-links a:hover { color:var(--p); }
.nav-links a.active { color:var(--p); }

.btn-pill {
  background:var(--p); color:#fff; border:none; border-radius:999px;
  padding:10px 22px; font-family:var(--font); font-weight:700; font-size:13px;
  cursor:pointer; white-space:nowrap;
  box-shadow: 0 4px 18px var(--p-glow);
  transition: transform .15s, box-shadow .15s;
  text-decoration:none; display:inline-block;
}
.btn-pill:hover { transform:translateY(-1px); box-shadow:0 8px 28px var(--p-glow); }

.ham { display:flex; flex-direction:column; gap:5px; background:none; border:none; cursor:pointer; padding:4px; }
.ham span { display:block; width:22px; height:2.5px; background:var(--dark); border-radius:3px; }
@media(min-width:768px){ .ham { display:none; } }

.mob-menu {
  position:fixed; inset:0; background:rgba(247,245,245,.97);
  backdrop-filter:blur(16px); z-index:300;
  display:none; flex-direction:column; align-items:center; justify-content:center; gap:28px;
}
.mob-menu.open { display:flex; }
.mob-close { position:absolute; top:22px; right:22px; background:none; border:none; font-size:28px; cursor:pointer; color:var(--dark); line-height:1; }
.mob-menu a { font-size:30px; font-weight:800; color:var(--dark); text-decoration:none; transition:color .2s; }
.mob-menu a:hover { color:var(--p); }
.mob-menu .btn-pill { font-size:17px; padding:14px 36px; margin-top:8px; }

/* ── HERO ── */
.help-hero {
  background: linear-gradient(160deg, #fff 0%, var(--bg) 60%);
  position: relative; overflow:hidden;
  padding: clamp(48px,8vw,96px) 20px clamp(40px,6vw,72px);
  text-align: center;
}
.help-hero::before {
  content:''; position:absolute; top:-200px; right:-200px;
  width:600px; height:600px;
  background:radial-gradient(circle, rgba(238,43,108,.09) 0%, transparent 65%);
  border-radius:50%; pointer-events:none;
}
.help-hero::after {
  content:''; position:absolute; bottom:-150px; left:-150px;
  width:500px; height:500px;
  background:radial-gradient(circle, rgba(238,43,108,.06) 0%, transparent 65%);
  border-radius:50%; pointer-events:none;
}
.help-hero-inner { position:relative; z-index:1; max-width:640px; margin:0 auto; }

.ph-eyebrow {
  display:inline-flex; align-items:center; gap:6px;
  background:var(--p-dim); color:var(--p);
  padding:6px 14px; border-radius:999px;
  font-size:11px; font-weight:700; letter-spacing:.07em; text-transform:uppercase;
  margin-bottom:20px;
}
.ph-eyebrow .material-symbols-outlined { font-size:13px; }

.help-hero h1 {
  font-size: clamp(30px,5.5vw,62px);
  font-weight:900; line-height:1.08; letter-spacing:-2px; margin-bottom:16px;
}
.help-hero h1 .accent { color:var(--p); font-style:italic; }
.help-hero p {
  font-size: clamp(14px,1.6vw,17px); color:var(--muted); line-height:1.75; margin-bottom:28px;
}

/* Search bar */
.search-wrap {
  position:relative; max-width:520px; margin:0 auto;
}
.search-input {
  width:100%; border:2px solid var(--border);
  background:#fff; border-radius:16px;
  padding:16px 56px 16px 52px;
  font-family:var(--font); font-size:15px; font-weight:500;
  color:var(--dark); outline:none;
  box-shadow:0 4px 24px rgba(0,0,0,.07);
  transition: border-color .2s, box-shadow .2s;
}
.search-input::placeholder { color:#bbb; }
.search-input:focus { border-color:rgba(238,43,108,.4); box-shadow:0 4px 24px var(--p-glow); }
.search-icon-left {
  position:absolute; left:16px; top:50%; transform:translateY(-50%);
  color:var(--muted); font-size:22px; pointer-events:none;
}
.search-clear {
  position:absolute; right:14px; top:50%; transform:translateY(-50%);
  background:var(--bg); border:none; cursor:pointer; border-radius:50%;
  width:28px; height:28px; display:none; align-items:center; justify-content:center;
  color:var(--muted); transition:background .2s;
}
.search-clear.visible { display:flex; }
.search-clear:hover { background:#e0deде; }
.search-clear .material-symbols-outlined { font-size:16px; }

.search-hint {
  margin-top:12px; display:flex; gap:8px; justify-content:center; flex-wrap:wrap;
}
.hint-chip {
  background:#fff; border:1.5px solid var(--border); border-radius:999px;
  padding:5px 12px; font-size:12px; font-weight:600; color:var(--muted);
  cursor:pointer; transition:border-color .2s,color .2s;
}
.hint-chip:hover { border-color:var(--p); color:var(--p); }

/* ── CATEGORIES ── */
.section-cats {
  padding: clamp(40px,6vw,72px) 20px 0;
  max-width:1160px; margin:0 auto;
}
@media(min-width:768px){ .section-cats { padding-left:40px; padding-right:40px; } }

.cats-label {
  font-size:11px; font-weight:700; color:var(--muted);
  text-transform:uppercase; letter-spacing:.12em; margin-bottom:18px; display:block;
}

.cats-grid {
  display:grid; grid-template-columns:repeat(2,1fr); gap:12px;
}
@media(min-width:480px){ .cats-grid { grid-template-columns:repeat(3,1fr); } }
@media(min-width:768px){ .cats-grid { grid-template-columns:repeat(6,1fr); gap:14px; } }

.cat-card {
  background:#fff; border-radius:18px; padding:20px 16px;
  border:1.5px solid var(--border); text-align:center;
  cursor:pointer;
  display:flex; flex-direction:column; align-items:center; gap:10px;
  transition: border-color .25s, transform .25s, box-shadow .25s;
  text-decoration:none; color:inherit;
}
.cat-card:hover, .cat-card.active {
  border-color:rgba(238,43,108,.35);
  transform:translateY(-3px);
  box-shadow:0 12px 36px rgba(0,0,0,.08);
}
.cat-card.active .cat-icon { background:var(--p); color:#fff; }
.cat-card.active .cat-name { color:var(--p); }

.cat-icon {
  width:44px; height:44px; border-radius:13px;
  background:var(--p-dim); color:var(--p);
  display:flex; align-items:center; justify-content:center;
  transition: background .25s, color .25s;
}
.cat-icon .material-symbols-outlined { font-size:22px; }
.cat-name { font-size:12px; font-weight:700; color:var(--dark); line-height:1.3; }
.cat-count { font-size:10px; color:var(--muted); font-weight:600; }

/* ── MAIN CONTENT ── */
.help-main {
  max-width:1160px; margin:0 auto;
  padding: clamp(40px,6vw,72px) 20px clamp(64px,8vw,96px);
  display:grid; grid-template-columns:1fr;
  gap:32px; align-items:start;
}
@media(min-width:768px){ .help-main { padding-left:40px; padding-right:40px; } }
@media(min-width:1024px){ .help-main { grid-template-columns:1fr 300px; gap:48px; } }

/* ── FAQ ── */
.faq-area { min-width:0; }

.faq-section { margin-bottom:40px; }
.faq-section-title {
  display:flex; align-items:center; gap:10px;
  font-size:clamp(15px,2vw,18px); font-weight:800; letter-spacing:-.3px;
  margin-bottom:14px; padding-bottom:14px;
  border-bottom:1.5px solid var(--border);
}
.faq-section-title .material-symbols-outlined { font-size:20px; color:var(--p); }

.faq-item {
  border:1.5px solid var(--border); border-radius:16px;
  background:#fff; margin-bottom:8px; overflow:hidden;
  transition: border-color .25s, box-shadow .25s;
}
.faq-item.open { border-color:rgba(238,43,108,.3); box-shadow:0 8px 28px rgba(0,0,0,.06); }

.faq-q {
  width:100%; background:none; border:none; cursor:pointer; padding:18px 20px;
  display:flex; align-items:center; justify-content:space-between; gap:12px;
  font-family:var(--font); text-align:left;
}
.faq-q-text { font-size:clamp(13px,1.5vw,15px); font-weight:700; color:var(--dark); line-height:1.4; }
.faq-chevron {
  font-size:20px; color:var(--muted); flex-shrink:0;
  transition: transform .3s, color .3s;
}
.faq-item.open .faq-chevron { transform:rotate(180deg); color:var(--p); }

.faq-a {
  max-height:0; overflow:hidden;
  transition: max-height .35s cubic-bezier(.4,0,.2,1), padding .3s;
  padding:0 20px;
}
.faq-item.open .faq-a { max-height:400px; padding:0 20px 18px; }
.faq-a p { font-size:clamp(13px,1.4vw,14px); color:#555; line-height:1.8; }
.faq-a ul { list-style:none; display:flex; flex-direction:column; gap:6px; margin-top:10px; }
.faq-a ul li { display:flex; align-items:flex-start; gap:8px; font-size:13px; color:#555; line-height:1.65; }
.faq-a ul li::before { content:''; width:5px; height:5px; border-radius:50%; background:var(--p); flex-shrink:0; margin-top:7px; }
.faq-a a { color:var(--p); font-weight:700; text-decoration:none; }
.faq-a a:hover { text-decoration:underline; }

/* no results */
.no-results {
  display:none; text-align:center; padding:48px 20px;
  background:#fff; border-radius:20px; border:1.5px solid var(--border);
}
.no-results .material-symbols-outlined { font-size:48px; color:#ddd; display:block; margin-bottom:12px; }
.no-results p { color:var(--muted); font-size:15px; }
.no-results a { color:var(--p); font-weight:700; text-decoration:none; }

/* ── SIDEBAR ── */
.help-sidebar { display:flex; flex-direction:column; gap:16px; }
@media(min-width:1024px){ .help-sidebar { position:sticky; top:96px; } }

.sidebar-card {
  background:#fff; border-radius:20px; padding:22px;
  border:1.5px solid var(--border);
}
.sc-head {
  display:flex; align-items:center; gap:8px;
  font-size:13px; font-weight:800; margin-bottom:14px; color:var(--dark);
}
.sc-head .material-symbols-outlined { font-size:18px; color:var(--p); }

/* popular articles */
.popular-list { display:flex; flex-direction:column; gap:2px; }
.pop-item {
  display:flex; align-items:center; gap:10px;
  padding:9px 10px; border-radius:10px;
  cursor:pointer; transition:background .2s;
  text-decoration:none; color:var(--dark);
}
.pop-item:hover { background:var(--bg); }
.pop-num { font-size:11px; font-weight:800; color:var(--p); width:18px; flex-shrink:0; }
.pop-text { font-size:13px; font-weight:600; line-height:1.35; }

/* contact card */
.contact-options { display:flex; flex-direction:column; gap:10px; }
.contact-opt {
  display:flex; align-items:center; gap:12px;
  padding:12px 14px; border-radius:12px;
  border:1.5px solid var(--border); text-decoration:none;
  transition:border-color .2s, transform .2s;
}
.contact-opt:hover { border-color:rgba(238,43,108,.3); transform:translateX(3px); }
.co-icon {
  width:38px; height:38px; border-radius:10px;
  background:var(--p-dim); color:var(--p);
  display:flex; align-items:center; justify-content:center; flex-shrink:0;
}
.co-icon .material-symbols-outlined { font-size:18px; }
.co-text { display:flex; flex-direction:column; gap:1px; }
.co-label { font-size:13px; font-weight:700; color:var(--dark); }
.co-sub { font-size:11px; color:var(--muted); }

/* status card */
.status-row { display:flex; align-items:center; gap:8px; font-size:13px; font-weight:600; }
.status-dot { width:8px; height:8px; border-radius:50%; background:#22c55e; flex-shrink:0; animation:pulse 2s infinite; }
@keyframes pulse { 0%,100%{box-shadow:0 0 0 0 rgba(34,197,94,.4)} 50%{box-shadow:0 0 0 6px rgba(34,197,94,0)} }
.status-label { color:var(--dark); }
.status-since { font-size:11px; color:var(--muted); margin-top:4px; }

/* ── CTA ── */
.section-cta { padding:48px 20px 72px; }
@media(min-width:768px){ .section-cta { padding:72px 40px; } }
.cta-inner {
  background:var(--p); border-radius:clamp(24px,6vw,48px);
  padding:clamp(40px,7vw,80px) clamp(24px,5vw,80px);
  text-align:center; color:#fff; position:relative; overflow:hidden;
  max-width:1160px; margin:0 auto;
}
.cta-blob1,.cta-blob2 { position:absolute; border-radius:50%; background:rgba(255,255,255,.12); filter:blur(60px); pointer-events:none; }
.cta-blob1 { width:280px; height:280px; top:-80px; right:-80px; }
.cta-blob2 { width:280px; height:280px; bottom:-80px; left:-80px; }
.cta-inner h3 { position:relative; font-size:clamp(22px,4vw,48px); font-weight:900; letter-spacing:-1px; line-height:1.1; max-width:600px; margin:0 auto 14px; }
.cta-inner p { position:relative; color:rgba(255,255,255,.8); font-size:clamp(13px,1.6vw,17px); max-width:420px; margin:0 auto 32px; line-height:1.7; }
.cta-btns { display:flex; gap:12px; justify-content:center; flex-wrap:wrap; }
.cta-btn-white {
  background:#fff; color:var(--p); border:none; border-radius:14px;
  padding:13px clamp(22px,3vw,36px); font-family:var(--font); font-weight:900;
  font-size:clamp(13px,1.6vw,16px); cursor:pointer;
  box-shadow:0 8px 28px rgba(0,0,0,.18);
  transition:transform .15s; text-decoration:none; display:inline-block;
}
.cta-btn-white:hover { transform:translateY(-2px); }
.cta-btn-outline {
  background:transparent; color:#fff; border:2px solid rgba(255,255,255,.4); border-radius:14px;
  padding:13px clamp(22px,3vw,36px); font-family:var(--font); font-weight:700;
  font-size:clamp(13px,1.6vw,16px); cursor:pointer;
  transition:background .2s,border-color .2s; text-decoration:none; display:inline-block;
}
.cta-btn-outline:hover { background:rgba(255,255,255,.1); border-color:rgba(255,255,255,.7); }

/* ── FOOTER ── */
footer { background:#f0eeee; border-top:1px solid var(--border); padding:clamp(40px,6vw,72px) 20px clamp(20px,3vw,36px); }
@media(min-width:768px){ footer { padding-left:40px; padding-right:40px; } }
.footer-inner { max-width:1160px; margin:0 auto; }
.footer-grid { display:grid; grid-template-columns:1fr 1fr; gap:28px 24px; margin-bottom:36px; }
@media(min-width:768px){ .footer-grid { grid-template-columns:2fr 1fr 1fr; } }
.footer-brand { grid-column:1/-1; }
@media(min-width:768px){ .footer-brand { grid-column:auto; } }
.footer-logo { display:flex; align-items:center; gap:6px; text-decoration:none; margin-bottom:10px; }
.footer-logo .material-symbols-outlined { font-size:26px; color:var(--p); }
.footer-logo-text { font-size:18px; font-weight:900; color:var(--dark); }
.footer-brand p { color:var(--muted); font-size:13px; line-height:1.6; max-width:240px; }
.footer-col h6 { font-weight:700; font-size:11px; letter-spacing:.1em; text-transform:uppercase; margin-bottom:14px; }
.footer-col ul { list-style:none; display:flex; flex-direction:column; gap:9px; }
.footer-col ul a { text-decoration:none; color:var(--muted); font-size:13px; transition:color .2s; }
.footer-col ul a:hover { color:var(--p); }
.footer-bottom { border-top:1px solid var(--border); padding-top:20px; display:flex; flex-wrap:wrap; justify-content:space-between; align-items:center; gap:12px; color:var(--muted); font-size:12px; }
.socials { display:flex; gap:14px; }
.socials a { color:var(--muted); transition:color .2s; }
.socials a:hover { color:var(--p); }
.socials .material-symbols-outlined { font-size:20px; }

/* ── MOBILE BOTTOM NAV ── */
.bottom-nav {
  position:fixed; bottom:0; left:0; right:0; z-index:150;
  background:rgba(255,255,255,.92); backdrop-filter:blur(16px);
  border-top:1px solid var(--border);
  display:flex; justify-content:space-around; align-items:center;
  height:64px; padding-bottom:env(safe-area-inset-bottom);
}
@media(min-width:768px){ .bottom-nav { display:none; } }
@media(max-width:767px){ body { padding-bottom:72px; } }
.bnav-item { display:flex; flex-direction:column; align-items:center; gap:2px; text-decoration:none; color:var(--muted); font-size:10px; font-weight:600; padding:8px 14px; }
.bnav-item .material-symbols-outlined { font-size:22px; font-variation-settings:'FILL' 0; }
.bnav-item.active { color:var(--p); }
.bnav-item.active .material-symbols-outlined { font-variation-settings:'FILL' 1; }